FAQ

Handmade products

Why One Leaf Miracle handmade soap?


One Leaf Miracle handmade soap is created with pure local oils such as olive oil, coconut oil, almond oil, sunflower oil, castor oil, rose hip oil etc. These oils provide softness and moisture to the skin. For our oil infusions, we use organic homegrown herbs and flow from our garden or local harvested. For coloring we use natural earth clays as well as organic powders such as paprika, turmeric, sage, peppermint, charcoal, nettle and list goes on. For scent, we use pure essential oils. The nature riches are countless, thus the use of artificial dyes and fragrance oils can be easily avoided. Our handmade products hold great value because we can control the ingredients we put in and avoid toxic materials that are manufactured in questionable ways. Commercial soap is produced in labs with artificial ingredients to make it easier for mass distribution. These ingredients are quite harsh for our body. For instance, toxic ingredient such as propylene glycol cause skin rashes and eczema. Our handmade soap is unique- every bar may not be identical. It might have different texture and feel vs. store bought perfect soap that is manufactured in an assembly-line. The soap may look different due to variances in temperature and natural ingredients based on growing conditions. While each bar comes out looking slightly different, the true nature of its uniqueness comes to those who appreciates pure handmade products. One Leaf Miracle takes pride in significant amount of labor and value of their craft after experiencing failures and embracing the growth from learned lessons. What a better way to moisturize the skin, flood your senses with aroma and embrace the uniqueness of life than by using handmade artisan soap.




What use handmade soaps?


High Quality-Handmade products contain nourishing, pure oils, butters, beeswax, essential oils not commonly found in most commercial products. No Synthethic Detergents-Unlike many store bought products, handmade products don't contain detergent that can irritate or strip moisture from the skin. Natural Glycerin-Handmade soaps contain glycerin, a natural humectant and by product of the soapmaking process. Commercial soapmakers often remove glycerin from their soaps, selling it for separate use in lotions, creams and pharmaceuticals. Since it retains the full amount of glycerin, handmade soap leaves your skin feeling soft and moisturized. Choices-The variety of handmade products available is endless. Whether you are looking for vegan options, soaps make with goats milk, coconut milk, organic herbs, flowers, or featuring scent you love, such as lavender or eucalyptus, you are sure to find one just right for you and your skin. Support Small Business-Buying handmade products help support small business. You purchase of handmade products makes a difference by benefiting local environment and improving the lives of people in your community.





Hair

What is shampoor bar and does it work for everyone?


Shampoo bars are similar to regular body bars, they typically contain a lot more of castor oil for great lathering experience, along with herbs and luxurious oils (jojoba, argan) that are especially nice for the hair. Not everyone's hair type does well with shampoo bars (didn't work for me), so if you find that you don't care for how it works for your hair, you can still use it as a facial or body soap. When using shampoo bar, it's best to follow up with a vinegar hair rinse to help restore pH and remove any oil residue. This is especially important if you have hard water.





Orders

Does One Leaf Miracle makes custom orders?


One Leaf Miracle offers custom product orders. A customer can choose variety of carrier oils such as grapeseed, coconut, olive, jojoba, argan, avocado, apricot kernel, rosehip, evening primrose, castor and sweet almond. Creamy butters like mango butter, cocoa butter, shea butter or tallow. Per customer preference our products can be unscented or scented with essential oils: peppermint, eucalyptus, geranium, sweet orange, vetiver, cedarwood, lavender, lemon-eucalyptus, lemongrass, clove, grapefruit and many more. Our products can be left plain or colored with natural earth clays like pink clay, purple clay, white kaolin clay, yellow Brazillian clay, purple Brazillian clay, green clay, blue clay, charcoal or numerous herbs, flowers, vegetables or fruits. We also offer custom loaf soaps which make about 7-8 bars. We also have vegan soap option per customer request.





Face

How to take care of a face?


Our face is so delicate part of our body and needs good daily cleanse. Make sure to clean your face twice a day. For my facial wash, I use Foreo Luna 3 for deep cleanse but you can use any of your favorite facial cleansing tool. First, damp your face and apply bar of soap on your face in circular motions until your face is covered with thin layer of soap. If you would like thicker layer of soap, apply soap to your cleansing tool before you start massaging your face. This will aid in creating more lather on your face. Massage your face completely for 1 minute to make sure to hit every corner and then rinse with lukewarm water. Because soap will dry the skin, make sure to apply moisturizer after drying your face. Use lightweight lotion or hydrosol during day and salve at night for best clear face.





Shipping

What is your shipping policy?


We understand shipping can be quite pricey. We offer the lowest cost as we possibly can. We do deliver for free for Spokane, Post Falls and Coeurd'Alene areas. If you have friends or family in the area, ask them to pick our products for you! At One Leaf Miracle, we strive to produce the best quality products at the best value. We try to ship all orders between 24-72 hours of your order confirmation, sometimes sooner. As we ship to most destinations worldwide, please read carefully the following offers and conditions depending on where you are located geographically. United States Local Pick up option available next business day for pick up or personal delivery in Spokane, Post Falls or Coeur d'Alene areas. Orders are shipped using USPS Retail Ground, Priority Mail or Priority Mail Express depending on what is selected. USPS Retail Ground is reliable and economical shipping in 2-8 business days. Priority Mail deliver within 1-3 business days. Priority Mail Express is our fastest domestic guaranteed delivery to the USA. Next-day to 2 business day delivery is available to most U.S. addresses and PO boxes. All USA customers will receive a confirmation email once the order has shipped, and all orders receive a tracking number. Please contact us if you do not see a rate for your shipping location. Depending on where you are located, you may be directed to the site that applies to your specific APO address. Shipping times to the USA can take from 2-8 days, depending on your location. Please note these shipping times are an estimation and are not guaranteed. We are not responsible for additional duties, taxes, or customs delays. International Destinations We ship to most destinations worldwide. If you do not see a published rate for your country, please contact us to inquire about special circumstances. All international surface mail orders are shipped using Unites States Post. United Sates Post is a reliable service that delivers to all parts of the world. Price will depend on product(s) weight and distance to destination country For fastest shipping, we offer Global Express Guaranteed shipping. This is a fastest international shipping option which will deliver to most international destinations within 1-3 business days and includes overnight delivery to Canada. International transportation and delivery is provided by FedEx Express. Priority Mail Express International service is fast and reliable shipping option with delivery within 3-5 business days. Priority Mail International is a reliable and affordable service with delivery within 6-10 business days. All customers will receive a confirmation email once the order has shipped, and all orders receive a tracking number. COVID alert: Global Express Guaranteed shipping is limited for certain international destinations due to service impacts related to the COVID-19 pandemic. Packages already in transit may take longer than usual to arrive or may prove undeliverable. Please check country mail service suspensions prior placing an order. Shipping times to international and overseas destinations can take up to 10 business days, depending on your location. These shipping times are not guaranteed, but an estimation. We are not responsible for additional duties, taxes, or customs delays. Alternatively, U.S. mail offers faster shipping at a higher cost. Please do not select ground shipping if you cannot wait. If you do not see a suitable shipping method at the time of your order, please contact us and we will try to assist you through the order process.





Returns/Exchanges

What is your return policy?


Returns If for any reason you are not satisfied with your One Leaf Miracle product, please be in touch with us and we will either suggest a replacement product or provide instructions for a return. It is our intent to pair our customers with the best possible product for their needs, so please ask and we will do our best to help you. We do accept return requests for unused items no older than 30 days from the date of purchase. Shipping costs and additional customs duties or charges on the returned product are the responsibility of the customer. Damaged Product If your package arrives damaged or missing product, please contact us immediately and we will provide instructions for your claim. In order to receive a replacement, customers must send us a photo of the damage. Otherwise, a gift card will be issued for the price of the product. Please note all damaged or missing items must be reported within 7 days of receiving your package. Unclaimed Packages Unclaimed packages that are sent back to us will be refunded the product cost only, minus the return shipping cost and a 15% re-stocking fee. Orders returned to us older than 6 months from the date they were placed will be eligible for the product cost less the re-stocking fee value in the form of in-store credit only. Undeliverable Packages If your package is undeliverable due to an incorrect address, customers will be refunded the product cost only, minus the return shipping cost and a 15% re-stocking fee. Orders will not be re-sent and will need to be placed again through our checkout. Orders returned to us older than 6 months from the date they were placed will be eligible for the product cost less the re-stocking fee value in the form of in-store credit only. Missing Packages We are not responsible for items delivered by USPS that go missing once delivered successfully. It is the responsibility of the customer to ensure someone is home to successfully receive the package, or make arrangements for an alternative location. One Leaf Miracle is not responsible for items that are lost or stolen once proof of delivery is confirmed. Delivery Times Please note that delivery times by USPS mail to all destinations are estimations, and are not guaranteed. One Leaf Miracle is not responsible for delays caused by countries customs inspections, or for packages that are delayed in arriving for any reason. In the event you require your product faster, please select a shipping option that can provide this guarantee.