FAQ

SUBSCRIPTION

What's in the box?


Each bi-monthly (every other month) box contains carefully curated, quality, ingredient driven, aesthetically and texturally beautiful skincare products that deserve to be discovered. The Embellish box includes 2 full-size and 1 deluxe sample, while the Enhance box includes 3 full-size and 1 deluxe sample.




What box will I receive?


The first box you receive will be the one specified at the time of subscription purchase, with subsequent boxes being delivered bi-monthly. More details about the current and next box can be found on the ‘Our Box’ page.




How much does a subscription cost?


The Embellish bi-monthly subscription costs £45 per box (billed every second month), while the Enhance bi-monthly subscription costs £65 per box (billed every second month)




How do I manage my subscription?


To pause, reactivate, or cancel your subscription, simply login to your account here, click ‘Subscriptions’, select the relevant action, and follow the prompts. Cancelling/pausing your subscription, including gift subscriptions, must be completed 14 days or more before your next billing date. Subscriptions cancelled/paused with less than 14 days before your next billing date will result in your being charged for the next box, which you will then receive as the final box of your subscription.




How do I change my payment information and delivery details?


Simply login to your account here, select the relevant section, and follow the prompts.




Can I gift a subscription to someone?


Yes! You can choose 'Gift' at checkout and it will ask you the number of boxes you would like to gift (1, 3, 6 or 12)





PAYMENT

When will I be billed and rebilled?


For subscriptions, you will be billed for your first box upon successful checkout, and rebilled for each subsequent box every 2 months. For one-off boxes, you will be billed upon successful checkout.




What happens if my payment fails?


For the first subscription box and one-off box, you will be immediately notified by the payment processor and asked to re-enter your payment information. For subsequent subscription boxes, payment will be re-attempted the following day, a second, third and forth re-attempt will take place after 3 days, and a fifth and final re-attempt will take place after 5 days. If your stored payment card is due to expire, you will receive an e-mail notification asking you to update your details prior to payment being processed.





SHIPPING

How long will it take my order to arrive?


Please allow 3-5 working days from receipt of order shipment confirmation for your box to arrive.




Do you ship internationally?


Currently, we are only able to ship to mainland UK though are working on a solution for our friends overseas.




How much does shipping cost?


Shipping is included in the price of our subscription/one-time-purchase boxes.




How do I track my order?


When your order has shipped you'll receive a confirmation email from your delivery partner with tracking information.





THE BOX

What should I do if an item is damaged?


We carefully pack our products and boxes, but should you receive a faulty or damaged item, please e-mail us as soon as possible via hello@routineskincarebox.co.uk with the following information: order number, full name, address, affected item(s), and details about the issue.




What should I do if an item is missing?


We quality assure our box packing process, but should you receive a box with a missing item, please e-mail us as soon as possible via hello@routineskincarebox.co.uk with the following information: order number, full name, address, and name of missing item(s).




What should I do if I have an allergy?


Due to the individual nature of allergic reactions, we strongly recommend that our customers thoroughly read the ingredients list of any product before using it, and remind our customers that the use of any item included in our boxes is at their discretion and entirely at their own risk.





ONE TIME BOX

What is a 'one time box'?


A one-time box does not include a subscription, so you are only charged for that box.




How much does a 'one time box' cost?


Our Embellish one-time box costs £55, while our Enhance one-time box costs £75.




Can I gift a 'one time box'?


Absolutely! Simply choose "This is a gift" at checkout.