Our contact details


What type of information we have 
We currently collect and process the following information:

•    Personal identifiers, contacts and characteristics (for example, name and contact details)


How we get the information and why we have it
All of the personal information we process is provided to us directly by you for one of the following reasons:

•    Marketing and promotions e-mail registration
•    Queries sent to us by you


Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us via e-mail: hello@routineskincarebox.co.uk
(b) We have a contractual obligation (once you have purchased a Routine Skincare box or subscription)


What we do with the information we have
We use the information that you have given us in order to contact you for one of two reasons, as outlined below.

  • Marketing and promotions (that you have proactively opted into)

  • In response to a query you have submitted

We may share this information with our e-mail marketing service provider, Wix Email Marketing.


How we store your information 
Your information is securely stored in the Wix Email platform. 


We keep your information for 3 years, unless you have requested its erasure. We will then dispose your information by deleting its record from the Wix Email platform, ensuring it is also deleted from digital backups. 


Your data protection rights
Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information. 

  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. 

  • Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.


You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@routineskincarebox.co.uk if you wish to make a request.


How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113