Terms & Conditions

This website, Routine Skincare Box, is managed and maintained by Routine Skincare Ltd., company number: 13143078, registered in England and Wales, at: Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX.


The content of this page details the terms and conditions under which we will supply our skincare subscription box and other products, as listed on this website. Please read this page thoroughly before placing an order, and ensure that you understand that by ordering from us, you agree to adhere to these terms and conditions - as indicated by the selecting/checking of the terms and conditions box during the checkout process.

We hereby grant to you a personal, non-transferable and non-exclusive license to access and use this site, and we reserve the right to, without notice, amend the products and services available on this website, or suspend or discontinue any part of this website, without being liable to you or any third party for doing so.


Use of the website

You may use this website for your own, personal, non-commercial use, and only in adherence with the Terms and Conditions detailed herein. You may not copy, modify, or distribute the content of this website without the written, formal permission of Routine Skincare Ltd. All registered users of this website agree not to use it for any of the following purposes:

  • to engage in any activity that would constitute a criminal offense or give rise to civil liability, or otherwise violate any law or regulation

  • to attempt to interfere with the website’s security in any way, or use the website to attempt to gain unauthorised access to any other computer system or network

  • the publishing or transmitting of any material that infringes on any intellectual property or right to privacy of another person or entity

  • the publishing of any information which is may be considered inaccurate, defamatory, derogatory, fraudulent, degrading, abusive, hateful, false, misleading, untrue, malicious, offensive, harassing, threatening, racist, obscene, vulgar, indecent, or of a sexual nature

You may not use robots (bots), data mining techniques, or any other automated programs or services to catalog, download, reproduce, store, or distribute the content of this website. You may not disrupt this website in any way, including, but not limited to, through overloading, “flooding”, or “crashing” techniques or processes, and may not circumvent this website’s security or user authentication processes. You may not resell access to or use of this website to any third party without the formal, written consent of Routine Skincare Ltd.


Account management

When placing your first order, you will be required to provide some personal information, such as: name, e-mail address, and delivery address. These details will be used to allow you to access and manage your account, including your orders and subscriptions. As such, all personal information that you provide must be accurate at the time of submission, and must not, in any way, misrepresent your identity.


Account security

You are responsible for the security of your account, including ensuring that no other person either knows or uses the username/e-mail or password associated with your Routine Skincare Box website account. We may suspend or terminate your account access at any time with or without notice, if we suspect that your credentials have been compromised.


Please see our Privacy Policy for more information on data protection, and how we use the information you provide.


Account access

We reserve the right to revoke access to your account without notice, for any reason including, but not limited to, as a result of a violation of these Term & Conditions. Where your access is revoked, active orders and/or subscriptions will not be affected, unless access was revoked due a breach of these Terms and Conditions. Where it is the case that these Terms and Conditions have been breached, we may terminate all existing orders and/or subscriptions, and will be under no obligation to offer or provide a refund. 



Your order constitutes a request to Routine Skincare Ltd. to purchase a bi-monthly box subscription, one-off subscription, or product from this website, and all orders are subject to approval by us, Routine Skincare Ltd. As such, Routine Skincare Ltd. is under no obligation to accept or process your order request, and may, at our discretion, decline to accept any order. Where your order has been officially accepted, you will receive a confirmatory e-mail indicating estimated dispatch and delivery dates.


By purchasing a bi-monthly subscription, you acknowledge that you understand and agree to the subscription’s initial and automated recurring payment feature and schedule, and accept responsibility for all recurring charges made prior to cancellation.

Your bi-monthly subscription will continue for successive bi-monthly periods at the original subscription rate, until you cancel your subscription. Cancelling or pausing your subscription, including gift subscriptions, must be completed at least 14 days before your next billing date. Subscriptions that are cancelled or paused less than 14 days before your next billing date will result in your being charged for the next box, which you will then receive as the final box of your subscription.


Your order will be delivered by the date stated in the confirmatory email or within a reasonable time of the order’s confirmation date. By agreeing to these terms and conditions, you understand that occasionally, due to problems beyond our control, orders may be delivered more than 30 days after the order was first confirmed.


Cooling-off period: you can cancel your bi-monthly subscription at any time, but will only be legally entitled to a refund if you cancel your subscription within 14 days of the delivery of the first box of your subscription. Furthermore, your refund will only be processed once the box is returned to us in the condition in which it was delivered to you, with each item unused and in its original packaging. You will be liable for the return delivery cost (which you must pay at the time of sending it back to us), and delivery is at your own risk.

Should you violate these terms and conditions at any time, we reserve the right to cancel your subscription.


Product information

We strive to ensure that the information presented on this website is accurate. Certain information may contain pricing, typographical, and/or other errors or inaccuracies which we may amend without liability. We reserve the right to revise, suspend, or terminate any event or promotion at any time due to issues relating to inventory or a user breach, including after an order has been submitted and/or acknowledged by us. We do not guarantee that all products described on our website will be available at the time of ordering, and we reserve the right to limit quantities purchased by customers.

Proprietary rights

You acknowledge and agree that all content published on this website are the property of Routine Skincare Ltd. or our licensors, and are protected by copyright, trademark and/or other proprietary rights and laws. All trademarks are the property of their respective owners, and the entirety of our website’s content is Copyright 2021 Routine Skincare Ltd. All rights reserved. All rights not granted under these terms and conditions are reserved by Routine Skincare Ltd.



If you cannot access this website for reasons beyond our control such as, but not limited to, issues related to your Internet Service Provider, the internet more generally, or the software and/or settings used to access our website, Routine Skincare Ltd. will not refund any money you have paid or compensate you in any way.

To ensure that this website remains online and accessible as much as possible, Routine Skincare Ltd. will, from time to time, need to install updates, perform general maintenance, and review and amend content, which may result in the website being inaccessible for a time. Routine Skincare Ltd. will try to carry out these and other website works during periods in which website use is generally low.

It is not a term of these terms and conditions that this website or any feature of it will always be available, or free from either errors or viruses. Where this website contains links to other websites or third party products and services, these links are provided for your information only, and Routine Skincare Ltd. is not responsible for the content of these websites or products or services, and is not liable for any harm or damage they may cause through your access or use of them.


Liability limitation

Routine Skincare Ltd. excludes: (a) any responsibility for or liability arising from any dealings you have with third parties that take place using, or facilitated by, this website; and (b) any liability for losses which are not a foreseeable or are a likely consequence of your use of this website, or are a breach of these terms and conditions.

Routine Skincare Ltd. will not be liable to you over the entire period of your use of this website for any loss in excess of (a) the total value of subscriptions or products ordered by you via this website from time to time and (b) £100, whichever is the higher. Notwithstanding this, nothing in these terms and conditions will affect any liability we may have for: (a) death or personal injury arising from our negligence or our liability; (b) fraudulent misrepresentation; (c) for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 or (d) any other liability that cannot by law be excluded or limited.

Due to the nature of skincare products and the individual nature of allergic reactions, Routine Skincare Ltd. bears no liability for any harm, injury, or death caused directly or indirectly by the use of any products sold through this website. The use of any item purchased through this website is done so at the discretion of the user, and entirely at their own risk. The user is responsible for ensuring that they have read and understood all ingredient listings and any associated information prior to use.



If any part of these terms and conditions is declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of these terms and conditions.


Waiver remedy

The failure of Routine Skincare Ltd. to partially or fully exercise any rights or the waiver of Routine Skincare Ltd. of any breach of these terms and conditions by you shall not prevent a subsequent exercise of such right by Routine Skincare Ltd. or be deemed a waiver by Routine Skincare Ltd. of any subsequent breach by you of the same or any other term of these terms and conditions. The rights and remedies of Routine Skincare Ltd. under these terms and conditions and any other applicable agreement between you and Routine Skincare Ltd. shall be cumulative, and the exercise of any such right or remedy shall not limit the right of Routine Skincare Ltd to exercise any other right or remedy.


These terms and conditions may not be varied except with the express written consent of Routine Skincare Ltd.

Entire agreement

These terms and conditions, and any document expressly referred to herein represent the whole and entire agreement between Routine Skincare Ltd. in relation to the subject matter of your use of this website and any order placed by you. Routine Skincare Ltd. is required by law to advise you that contracts may be concluded in English only and that no public filing requirements apply.


Law governing this website and contracts

The operation of this website and the contracts entered for the purchase of goods and services through this website site are governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.


Updating our terms and conditions

We, Routine Skincare Ltd. reserve the right to update these Terms and Conditions at any time, without notice, and will publish such updates to this page. Orders are governed by the terms and conditions in place at the point of ordering.

Additional terms and conditions

You agree that additional terms and conditions may apply to specific products or orders, including with respect to our Privacy Policy. Any such additional terms will be made available to you at the appropriate time, and will be made part of these terms and conditions.


Additional support

As with our Frequently Asked Questions (FAQ), please do not hesitate to contact us with any questions or queries you have regarding any aspect of our service or terms and conditions, via e-mail: hello@routineskincarebox.co.uk